Frequently Asked Questions (FAQs)

Orders & Payments

Q1: How can I place an order?
You can easily place your order through our website by adding items to your cart and checking out.

Q2: What payment methods do you accept?
We accept major credit/debit cards, Apple Pay, Google Pay, Tabby, and ( Cash on Delivery within UAE ).

Q3: Can I change or cancel my order after placing it?
If your order has not yet been shipped, please contact us immediately at email: info@luggagedistrict.com / WhatsApp: +971501232370 to make changes or request cancellation.

Shipping & Delivery

Q4: How long does delivery take?

  • UAE: 1-2 business days

  • GCC countries: 5-8 business days

Q5: Do you offer free delivery?

  • UAE: Free delivery on orders above AED 100. For orders below AED 100, a AED 10 delivery fee applies.

  • GCC: Free delivery on orders above AED 999. For orders below AED 999, shipping fees will be calculated at checkout.

Q6: Do you ship internationally?
Yes, we deliver to GCC countries. Please note that international orders may be subject to customs duties, VAT, and clearance fees charged by the destination country.

Returns & Exchanges

Q7: What is your return policy?
You may request a return within 14 days of receiving your order, provided the item is unused, in original packaging, and with all tags attached. Please check our [Return Policy] page for full details.

Q8: Are shipping fees refundable in case of returns?
Shipping fees are non-refundable.

Q9: How do I request a return?
Contact our customer care team at email: info@luggagedistrict.com / WhatsApp: +971501232370 with your order details, and we’ll guide you through the process.

Warranty

Q10: Do your products come with warranty?
Yes, all our luggage products come with a warranty covering manufacturing defects (handles, wheels, zippers, locks).

Q11: Does the warranty cover cracks or body damage?
No. Warranty does not cover body/shell cracks, dents, or damages caused by airline/courier handling. Please check our [Warranty Terms & Conditions] page.

Q12: How do I make a warranty claim?
Send us your order number along with photos/videos of the defect to email: info@luggagedistrict.com / WhatsApp: +971 50 123 2370. Our team will review and assist you.

Other Questions

Q13: Do you offer corporate or bulk discounts?
Yes, please contact us at email: info@luggagedistrict.com / WhatsApp: +971501232370 for special rates.

Q14: How can I contact customer support?
You can reach us via WhatsApp at +971501232370 or email at info@luggagedistrict.com. We’re happy to help!